Privacy policy

Welcome to the Pòrtol Pots Privacy Policy. Here you will find information about what personal data we collect, how we use it, who we share it with, and the rights you have in relation to your data.

1. Who we are

The data controller responsible for the personal data collected through this website is the owner of Pòrtol Pots.

If you have any questions about this Privacy Policy or the way your personal data is processed, you can contact us through the contact methods available on the website or by emailing info@portolpots.com.

2. What data we collect

We may collect personal data that you provide directly when making a purchase, booking an experience, contacting us, subscribing to our communications, or using our website.

This data may include:

  • Full name.
  • Email address.
  • Telephone number.
  • Billing and shipping address.
  • Information related to orders, bookings, and payments.
  • Communications you exchange with us.
  • Technical information about your use of the website, such as your IP address, device information, or pages visited.

If you choose to create a user account, we may also process the information necessary to manage it, including account preferences and order history.

We may also collect certain information automatically through cookies and similar technologies, as well as through the services and platforms we use to manage the website, bookings, payments, and marketing activities.

3. How we use your data

We use your personal data to:

  • Manage orders, payments, shipping, returns, and bookings.
  • Manage participation in workshops and experiences.
  • Respond to enquiries, requests, or complaints.
  • Send communications related to your orders or bookings.
  • Improve the performance, security, and user experience of the website.
  • Comply with applicable legal obligations.

If you have a user account, we may also use your data to manage it, facilitate future purchases, and provide access to your order history and other available features.

The legal basis for processing your data may include the performance of a contract, compliance with legal obligations, our legitimate interest in managing our business, or your consent.

If you have given your consent, we may also use your data to send you information about news, products, workshops, experiences, or activities related to Pòrtol Pots. You may unsubscribe at any time using the link included in our communications or by contacting us directly.

4. Cookies and similar technologies

This website uses cookies and similar technologies to ensure the proper functioning of the platform, remember certain preferences, analyse website usage, and measure the effectiveness of our communication and marketing activities.

A cookie is a small file stored on your device when you visit a website. Cookies help remember browsing preferences, understand how users interact with the website, and improve the overall browsing experience.

The cookies used may be first-party or third-party cookies and may be grouped into the following categories:

  • Necessary cookies, which are essential for the proper functioning of the website and its purchasing and booking processes.
  • Preference cookies, which remember settings such as language or other personalisation options.
  • Analytics cookies, which help us understand how the website is used and improve its performance through aggregated statistical data.
  • Advertising or marketing cookies, which help measure campaign performance and display content or advertisements that may be more relevant to individual users.

This website uses third-party services such as Shopify, Meta (Facebook and Instagram), Cowlendar, and other tools necessary for the operation of the website, booking management, statistical analysis, or marketing activities. Some of these services may use cookies or similar technologies to provide their functionality.

You can accept, reject, or configure non-essential cookies through the consent banner available on the website. You may also modify your preferences at any time.

5. Who we share your data with

We only share personal data when necessary to provide the requested services or comply with legal obligations.

This may include service providers that help us manage our e-commerce platform, payment systems, shipping services, workshop bookings, analytics and digital marketing tools, or other services necessary for the operation of our business.

Our online store is powered by Shopify, which provides the infrastructure necessary to manage product sales, payments, and other e-commerce functionalities. As a result, certain data may be processed by Shopify to ensure the proper operation of its services.

These providers may only access the information necessary to perform their services and are required to process it securely and confidentially.

Each provider processes personal data in accordance with its own privacy policy and terms of use and is responsible for such processing.

6. International data transfers

Some of the service providers we use, such as Shopify, Meta, or other technology providers involved in operating the website, may process or store personal data outside the European Economic Area.

This may include countries such as the United States, the United Kingdom, or other jurisdictions where these providers operate.

Where this occurs, appropriate safeguards required by applicable data protection laws are implemented to ensure an adequate level of protection, including, where necessary, the use of Standard Contractual Clauses approved by the European Commission or other legally recognised transfer mechanisms.

7. How long we keep your data

We will retain personal data for as long as necessary to manage our relationship with you, provide the requested services, comply with legal obligations, and resolve any potential disputes or claims.

When the data is no longer required, it will be deleted or anonymised in accordance with applicable laws.

8. Your rights

You may exercise your data protection rights at any time, including:

  • Right of access.
  • Right to rectification.
  • Right to erasure.
  • Right to restriction of processing.
  • Right to object.
  • Right to data portability.
  • Right to withdraw consent.

To exercise any of these rights, you may contact us using the contact methods indicated in this policy.

You also have the right to manage your cookie preferences and personalised advertising settings through the consent banner available on the website.

If you believe that your personal data has not been processed correctly, you also have the right to lodge a complaint with the relevant data protection authority.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. We recommend reviewing it periodically.

Last updated: June 2026.